INFORMATION THAT MAY BE COLLECTED
In order to use the Services, you will need to enter an email address and password, so that we may assign you a Login ID ( "ID "). After you create your ID, you will be able to use this ID to log in to the Balanced Wellbeing LLC website and utilize the Services, including managing your account, searching for physicians, making appointments, and accessing any other services offered by Balanced Wellbeing LLC .
When you are ready to utilize Balanced Wellbeing LLC Services, you will also be asked to create an Account or Profile. To create the Profile, we will need some personal information such as your name, address, telephone number, date of birth, e-mail address, gender, and other pertinent data that will be available for you to share with your Healthcare Provider.
The email address that you provide to Balanced Wellbeing LLC will be used to validate your account as well as to provide you with messages from your Healthcare Provider, appointment reminders, or other pertinent health related information. Balanced Wellbeing LLC will not share your email address with any other third parties and will not use it for advertising or sales purposes. Balanced Wellbeing LLC may create a record of the services you receive, including video and/or audio files associated with all consultations, electronic medical records that may be uploaded or created as a result of treatment, and other medical test results. For certain services, such as for telemedicine health sessions and monitoring services we will collect credit card or billing/payment account information which we maintain in encrypted form on secure servers.
When using our Services, we will ask you for certain personal information, which may include information like your name, phone number, gender, occupation, credit card or other billing information, your email address and the email address of your contacts, home and business postal addresses and website URLs. We may also ask you to provide Personal Health Information (PHI) such as your weight, blood pressure, lab results, medications, health history, medications or other PHI to Balanced Wellbeing LLC or any Healthcare Providers. You may also need to provide Balanced Wellbeing LLC with your insurance information, including your insurance carrier and policy numbers, certain health information, including names and addresses of healthcare providers you have seen, your reason for scheduling an appointment with a Healthcare Provider, your medical history, and any other information or data that you provide when using the Services. This information is maintained on a secured basis.
We also collect information you may provide in response to surveys and questionnaires on the Site, and any of your communications with us, including any emails, facsimile or letters may be collected as personal information. Please note that while we strive to protect your PHI from unauthorized access, use or disclosure, Balanced Wellbeing LLC cannot ensure or warrant the security of any information you transmit to us on our web site.
PERMITTED USES AND DISCLOSURES
Balanced Wellbeing LLC may use or disclose your Protected Health Information ( "PHI ") for the purposes of treatment; payment for services and products; healthcare operations, including quality assurance activities, customer service, case management services and other programs to ensure that you receive quality care; if authorized by User; and/or as required by law .
If products and/or services are purchased or obtained from this Site, Balanced Wellbeing LLC may disclose to a third party your personal information that Balanced Wellbeing LLC gathers from you during the user registration process for the Site so that you do not have to enter your registration information more than once. Balanced Wellbeing LLC may also disclose your personal registration information to certain third parties in connection with various programs and tools created and administered by third parties that are included in the Site as an additional resource for users.
We may provide your registration Information to other third parties to perform services or functions on our behalf in order to improve our Site, merchandising, marketing and promotional efforts, communications or other services, or to facilitate e-commerce transactions, including processing orders placed by credit card. Those third parties may include authorized contractors, consultants and other companies working with us, and who only have access to your personal information as needed to perform their functions, and they may not use any of your personal information for any other purpose than providing or improve Balanced Wellbeing LLC services. Balanced Wellbeing LLC may disclose personal information to third parties or advertisers in aggregate form, that is, in a manner that cannot be traced back to You.
Your Information is only used as is reasonably necessary to provide you with healthcare services which may require communication between you, Balanced Wellbeing LLC, healthcare providers, product or service vendors, pharmacies, insurance companies, and/or other providers necessary to verify that your medical information is accurate; determine the type of medical supplies or any health care services you need including, but not limited to; or to obtain or purchase any type of medical supplies, devices, medications, insurance. Balanced Wellbeing LLC may gather PHI primarily to share with Healthcare Providers for the purposes of diagnosis, treatment, and health care operations.
Balanced Wellbeing LLC may also use and disclose PHI to tell you about different types of treatment available to you, and to inform you about other benefits and services related to your health. With your permission, Balanced Wellbeing LLC may share your PHI with a family member who helps with your medical care. If you are not present or able to say no, we may use our judgment to decide if sharing your PHI is in your best interest. With your consent, Balanced Wellbeing LLC may also use and disclose information for research purposes. Balanced Wellbeing LLC may use and disclose your PHI when required to do so by federal, state or local law. Balanced Wellbeing LLC may use and disclose your PHI to prevent a serious threat to your health and safety and that of others, but will only disclose your PHI with persons who can help prevent the threat. With your consent we may also post on our site personal testimonials and endorsements you may wish to share as a satisfied customer of Balanced Wellbeing LLC.
We may also send you promotional announcements from time to time about new products and services that you might find useful. You may opt out from receiving information from us at any time and ask us to remove your contact information from our database.
NO COLLECTION OF PERSONAL INFORMATION FROM CHILDREN
You must be 18 years of age or older to use the Site. Balanced Wellbeing LLC will delete any information from the Balanced Wellbeing LLC database if we learn that the Site has received any Personal Information from anyone who is not at least 18 years old.
HOW DOES BALANCED WELLBEING LLC KEEP YOUR PERSONAL INFORMATION SECURE
Balanced Wellbeing LLC has advanced security measures in place to protect the loss, misuse, and alteration of the information under our control. We use Secure Socket Layer (SSL) technology for the areas of our site where we ask you to provide personally identifiable information. You can tell you've entered one of these areas when you look at the Uniform Resource Locator (URL) in your browser's address bar and see it has "https://" before the rest of the Web address. The "s" means that page is hosted from a secured server. We use secured servers for all the pages on our Site where confidential contact/registration or credit card information is provided to Balanced Wellbeing LLC.
SSL allows Balanced Wellbeing LLC to assure that the personal information you give us will be transmitted safely because the information is encrypted. Encryption involves systematic scrambling of numbers and letters so that if someone managed to intercept a digital packet of data, then s/he would not be able to use the data.SSL technology, an industry standard, is designed to prevent someone other than operators of our web site from capturing and viewing your personal information. Some of our other information areas are hosted from servers that do not use SSL. Since we do not collect personal information in these areas, using regular servers allows us to provide a quicker visitor experience. Encrypting information, as we do in the "https://" areas, makes the process of sending information across the Internet much slower. Unsecured pages have URLs that begin with http://.
We store information that we collect through log files to create a profile of our users. Log files record Internet protocol (IP) addresses, browser types, Internet service provider (ISP), referring/exit pages, site and page sequences, platform type, date/time stamp, and number of clicks to analyze trends, administer the Site, track a user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. A profile is stored information detailing how individual users use the Site. It is used solely for internal purposes, to help us improve the experience of our users. We do not share your profile with any third parties.
Third-party advertisers may also create and access cookies, which will be subject to their privacy policies – we accept no responsibility or liability for the use of such third parties’ cookies. If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s "security settings "section. Please note that permanently disabling cookies in your browser may hinder your use of our Website as well as other websites and interactive services.
HIPAA AND YOUR SECURITY
The importance of security for all your personal information including, but not limited to, PHI associated with you is of utmost concern to us. Balanced Wellbeing LLC is HIPAA compliant and utilizes the latest technologies to ensure utmost security and provide secure transmission of your information from your PC or mobile device to our servers. However, while we strive to protect your PHI from unauthorized access, use or disclosure, Balanced Wellbeing LLC cannot ensure or warrant the security of any information you transmit to us on our web site.
Balanced Wellbeing LLC will not give, sell, rent, or loan any identifiable personal information to any third party, unless legally required to do so. We will not voluntarily enter any agreements which require disclosure of this information.
Balanced Wellbeing LLC takes commercially reasonable precautions to protect your information. However, given the nature of the Internet and the fact that network security measures are not infallible, we cannot guarantee the security of your information.
We also make an effort to protect your information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Finally, the servers that store your personally identifiable information are housed in a secure environment.
Balanced Wellbeing LLC may share non-personal, summary, or aggregate customer data, with all personal identifying information removed, with partners and other third parties. Balanced Wellbeing LLC will not otherwise use or disclose any of your personally identifiable information, except to the extent reasonably necessary: (i) to correct technical problems and malfunctions and to technically process your information; (ii) to protect the security and integrity of our website; (iii) to protect our rights and property and the rights and property of others; (iv) to take precautions against liability; and (v) to the extent required by law or to respond to judicial process.
In limited circumstances Balanced Wellbeing LLC may use de-identified, non-personal information for statistical analysis, improvement of the Services, and customization of web design and content layout. Balanced Wellbeing LLC may also use, disclose, and request PHI if the health information to be used or disclosed is de-identified pursuant to the procedures set forth in 45 CFR 145.514(a)-(c).
LINK TO OTHER WEBSITES
NOTIFICATION OF CHANGES
HOW TO CONTACT BALANCED WELLBEING LLC
You may also contact firstname.lastname@example.org request a summary of, or change to, any of your personal information retained by Balanced Wellbeing LLC, or removal of your personal information from Balanced Wellbeing LLC database.
Any outside businesses that contract with Balanced Wellbeing LLC to provide certain services to help facilitate treatment, payment and healthcare operations to you, must enter into a Business Associate agreement with Balanced Wellbeing LLC, which requires said third party businesses to protect PHI that is shared with them in accordance with the restrictions outlined in this Privacy Notice.